Contractors often take on costly projects for their clients. Most contractors are able to get the projects completed to the specifications of their clients and end up with amazing word-of-mouth referrals and happy clients.
There are some instances in which things don’t work out that way. Clients are sometimes unhappy with the contractor’s work or the final outcome of the project. In those cases, the client may file a construction defect claim. It’s critical that contractors take proactive steps to help prevent those claims.
Use detailed contracts
One of the most effective ways contractors can prevent construction defect claims is by using comprehensive contracts that outline project scope, materials, timelines and responsibilities. Ambiguities can lead to misunderstandings and disputes.
Work with qualified subcontractors and vendors
The quality of subcontractors and material suppliers directly affects the finished product. Contractors should verify that all subcontractors hold valid licenses, have relevant experience, and maintain a strong reputation. In addition, sourcing materials from reputable vendors helps reduce the likelihood of failures due to substandard products.
Document thoroughly
Maintaining detailed records, including permits, inspection reports, photographs and daily logs, can be crucial in the event of a claim. This documentation can show that the work was performed according to plans, codes and industry standards. It also helps establish a clear timeline and demonstrates how potential issues were addressed.
If a construction defect claim is filed, the contractor should have someone on their side who understands applicable laws and can assist them in upholding their rights. Ideally, the person will be familiar with the contractor so they can help to provide options for a suitable defense.